Shenaniganz Dog Daycare – Terms and Conditions
At Shenaniganz Dog Daycare, we are committed to providing your dog with exceptional care in a safe, engaging environment. Please read the following Terms and Conditions carefully. By enrolling your dog, you agree to the policies outlined below.
1. Risk of Injury and Illness
While all dogs are supervised during play, minor injuries such as cuts, scratches, and sprains may occasionally occur. Though uncommon, altercations can happen even between well-socialized dogs. Common areas for injury during play or scuffles include the ears, snout, neck, and paws.
All dogs are temperament tested before acceptance, and aggressive behavior is not tolerated. However, even friendly dogs may act unpredictably at times. Additionally, despite vaccination requirements, contagious illnesses such as kennel cough or upper respiratory infections may still be transmitted during group interaction.
All dogs must be up to date on required vaccinations prior to check-in.
2. Age, Gender, and Temperament
Dogs of all ages are welcome, provided they:
- Are up to date on vaccinations,
- Pass a temperament assessment,
- Do not display signs of aggression.
Shenaniganz Dog Daycare reserves the right to deny or remove any dog exhibiting aggressive or unsafe behavior.
3. Sick Dog Policy
We reserve the right to refuse service to any dog that appears to be ill or flea-infested. If your dog becomes unwell during their stay, they will be isolated and you will be contacted immediately for pick-up.
4. Cancellation Policy
Cancellations must be made by 5:00 PM the day prior to the scheduled daycare day. Failure to notify us in time will result in a $20.00 no-show fee.
5. Late Drop-Off and Pick-Up Policy
- Dogs must be dropped off by 9:30 AM. Late drop-offs will incur a $5.00 late fee.
- Dogs must be picked up by 5:45 PM. A late pick-up fee of $20.00 plus $1.00 per minute thereafter will apply.
6. Retainer Policy for Absences
To retain your dog's placement during absences of two or more scheduled daycare days, a $25.00 per week retainer fee will apply. We understand that individual circumstances vary and will apply discretion where appropriate.
7. Veterinary Care and Emergencies
If your dog appears to be injured or unwell, we will attempt to contact you immediately. If we are unable to reach you, Shenaniganz Dog Daycare is authorized to seek veterinary care at its discretion.
We will attempt to use your preferred veterinarian, but reserve the right to use another veterinarian if necessary.
All veterinary expenses are the responsibility of the dog's owner.
8. Photographs and Media
You grant Shenaniganz Dog Daycare permission to photograph or record your dog for use in advertising, social media, or promotional materials. No compensation is due for the use of such media.
9. Liability Waiver
a. Shenaniganz Dog Daycare will not be held liable for any injuries, illnesses, or death that may occur while your dog is in our care. You waive any and all claims, including for consequential damages.
b. You certify that your dog does not have a history of aggression toward people or other animals, and agree to accept full responsibility for any harm caused by your dog while in care.
c. You authorize Shenaniganz Dog Daycare to act in your dog's best interest in the event of a medical emergency, including seeking veterinary care if necessary, at your expense.
10. Privacy
Irawaru Limited, trading as Shenaniganz Dog Daycare, collects the details on this form (yours, your dog's, and your emergency contact's) to assess your dog for daycare, keep your dog safe and healthy while in our care, contact you or your emergency contact, and manage bookings and payments.
Your details are kept in our booking system, Leashboard, which stores its data on secure servers in Sydney, Australia. Leashboard also runs this form and our meet & greet bookings, and our email is run by Google. These providers store your details for us; we don't sell or share them with anyone else. If your dog needs urgent care, we may give a vet the details they need.
Some questions are required: without them, we can't safely accept your dog. Please let your emergency contact know you've given us their details.
We keep your records while your dog attends, and for up to 7 years afterwards for our business records.
You can ask to see or correct your information at any time: Aaron, aaron@shenaniganzdogdaycare.co.nz, 022 595 2841.
If you're unhappy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.
11. Agreement
By ticking "I agree" and typing your name, you confirm that:
- I have read and understood the above Terms and Conditions.
- I agree to abide by the policies set forth by Shenaniganz Dog Daycare.
- I accept responsibility for any costs, damages, or liabilities related to my dog's participation in daycare services.